We also remind him that we have the written notice we gave our key contact (that also signed us up for the mailbox) and that we don't feel we should continue to pay 2 months beyond our lease, as our original terms were only supposed to match the lease (we thought). This is why Regus seems to hope that you forget about the auto-renewal deadline, and this is why you might not ever receive a reminder from Regus about this deadline. The worst part is the hidden “restoration fee… In showing it to a legal friend afterward, they exclaimed "if you had of showed me this before, I could have told you to never sign it!". At first they were going to hold basically our entire security deposit (of over $3000) for some 'forwarding service' where they forward our mail and calls, but the admin lady at our location was fabulous. Interview Question. How can something go from "please send us a copy of our contract that stipulates we owe this, along with an invoice" to 45 days later a collections issue? If you check out the online community, my lesson learned is just one of thousands (tens of thousands!) Regus / Office Rental. The hidden 3 month virtual office fee/contract renewal that, after the 12 month contract i've signed, regus try to charge me. They're an international company that apparently caters primarily to small and start up businesses. The worst part is the hidden “restoration fee” … How can the amount of $200.00 that was originally told to us but never invoiced balloon into $1300? Regus - California, Gardena - Gardena 879 West 190th Street Suite 400 Gardena CA 90248. Online complaints are primarily centered on hidden fees that are listed in their contract. View Jobs at Regus. They didn't give us any grief. Suddenly we get an email from another Regus contact we've never dealt with, saying that we still owe for our mailbox fee. Figuring that our rent included all of these great things, we went ahead and signed on. I was informed by a competitor that Regus had hidden fees … ", "Certainly Regus would want to preserve that customer-provider goodwill that we have both cultivated over time. Anyone who has experienced this will agree that one of the most prudent things you can do when you enter an agreement with Regus is set up procedures to help avoid all of the sneaky fees Regus tries to hit you with. … Under the California Business & … The monthly bill would be huge, and for this reason, even your attorney knows that this is not a good use of your legal budget. And if something sounds too good to be true, it usually is. on-time and without having to keep track of the deadline. One of Several Sneaky Fees Automatic renewal, the "business continuity" fee, the beverage fee--whether you are the business owner or the office administrator, if managing your company's Regus contract is your responsibility, then you should be familiar with every type of "hidden" fee for which is Regus … If you are going to go with Regus, I'd recommend bringing your contract … I was informed by a competitor that Regus had hidden fees and … I of course followed up with Regus as well, thinking (in good faith) that a mistake has been made. A AlbertBramante Jun 26, 2018. At this point we figured that he was agreeing to close off our account (and not try and keep us looped in for an extra 2 months on top of the 2 we'd already paid). How does it work? Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Community Manager Interview New York, NY. The most frequent complaints? When searching for your first office, know that there are much better options out there. We actually ended up paying over $30K. Free for Regus customers only. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees… According to a recent class action lawsuit against Regus PLC and its subsidiaries, the company allegedly charged fees … A Google search turned up a lot of complaints about hidden fees in their lease agreement. Huh?! We don't hear anything from them. We assume that Regus has decided the argument over $200.00 for a service that they've never even provided isn't worth their time. Regus An upset customer approaches your desk to question you about hidden fees on her bill. I'm still waiting on the collections company to send me a breakdown, but I'm guessing it's either 1 of 2 things. And so long as we keep opening new locations at a fast enough rate (there are over 3,000 global Regus locations now), then we stay just a few steps ahead of the tidal wave of consequences we create by consistently ruining our relationships with one former customer at a time. And we didn't use ANY of the extra services. Automatic renewal, the "business continuity" fee, the beverage fee--whether you are the business owner or the office administrator, if managing your company's Regus contract is your responsibility, then you should be familiar with every type of "hidden" fee for which is Regus infamous. When I followed up explaining that I felt this was a mistake and have already disputed it with the collections company, and that either I or them need to be sent a copy of the contract & invoice I was reminded again, to cease contacting Regus and to refer to my client agreement. This company misrepresented themselves completely. There's an entire website called Regus Sucks devoted to people sharing their stories. There are multiple hidden fees that were not disclosed when I signed up, the contract is almost impossible to get out of early, customer … Start at the contract's end date (which you can typically find on the Online Office Agreement document under the Service Provision section), and count back three months. Given the two clauses pictured above, what is the procedure you must follow? Regus rents a floor or building from the building owner, and then re-sells the space to Regus customers, and--this is the key point--Regus customers are neither tenants nor sub-tenants. Bait-and-switch, hidden fees, fees for services … It depends on your perspective. DON"T DO IT! Our stocked kitchen? Something flexible, but affordable. They told us sure - $30/month rental fee. Get EVERYTHING in writing, because what you're told verbally never seems to actually be the case. Yes, you could totally avoid being automatically renewed by Regus if you... Forgetting any of these steps will cost your business thousands of dollars (I know, because I was a Regus customer for almost four years, and I have learned this firsthand; it sucks). Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Sure, you could ask your attorney to review your Regus contract and identify any potential pitfalls. I let him know we'd need to first see a copy of this agreement that supposedly extends 2 months beyond our lease (we very well may have signed it, but we don't have any record - but then again, there was so much paperwork signed initially we might have missed it - which is why we asked for a copy) along with an invoice (the only invoice we had was for a $3.00 late charge). Interview Question. The class action seeks relief, including injunctive relief from Regus for unfair business practices based on claims of hidden and unreasonable fees. January 12, 2014 | Peter S. Lubin and Patrick Austermuehle. Heck printing on my expensive little home printer is cheaper than that.Boardrooms? In any case, even if you decide to stay, giving Regus this valid notice termination should give you way more leverage to negotiate a much better renewal rate rather than the vague "prevailing market rate" that the contract describes--whatever that means. Regus believes in giving businesses unlimited choices, flexibility, and access to bright, inspiring workspaces. What Does The Regus Automatic Renewal Clause Say? In our current office (4 times as big, way nicer, and in a much better location) we're saving almost 50%! Regus has office locations across 900 cities and their rates from vary from location to location. This particular case, filed by San Francisco business law firm Ari Law P.C., claims that Regus failed to adequately disclose hidden charges to the client. Regus has been in business for over 30 years and has an extensive network of locations … Who won't take my calls. Who hands something over to collections without even trying to collect first. We also receive a notice of service termination advising us they are no longer sending us mail (not that we had any) followed by an agreement termination, letting us know our agreement has been terminated. Our internet costs -$100/month/person. Regus has hidden fees that are never mentioned when you sign the rental agreement...even if you ask point blank -- "Are there any fees I will be charged which you have not told me... Read more Regus is … Ouch. This may be an unavoidable situation for Regus … Not technically. Please refrain from any further contact with Regus.". That we thought was terminated along with our lease. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Regus - hidden charges and inaccessible. On top of that, I've talked … Second, what does the automatic renewal clause not say? San Francisco, California (PRWEB) … I pay 1/4 of that at Staples. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. First, if you are not accustomed to reading legalese, then you might be wondering what this means. I was informed by a competitor that Regus had hidden fees … In other words, I only care about forcing as many businesses as possible to pay us at least one more time, regardless of whether we are exchanging value or not. Regus is one of them. What if you decide not to terminate after all? Instead, it is something called a "hospitality agreement." $40/month/person. If you are going to go with Regus, I'd recommend bringing your contract to a lawyer first - something we should have done. The mail service (both in our office at our mailbox forwarding service from the other address) that we never received a single piece of mail that was apparently sent - we ended up renting a PO Box instead. But I haven't rented from them (explanation … Regus sounds like the perfect solution, but I'm getting a distinctly oily vibe from them. I kept forgetting, so I built a tool to automatically send Regus notice of termination prior to the deadline. Bottom line: since your business will be the one most affected by the sneaky fees Regus imposes, then advice from lawyers should be just that: advice, not the final word, and not a replacement for having procedures in place to ensure that the contract is properly managed and that its details and deadlines are thoroughly understood. Besides the internet. Enter your contract start date and end date, and the tool will automatically schedule your written notice of termination to be sent to Regus prior to your renewal date. This is the law's attempt to protect unsuspecting tenants from unscrupulous landlords who might otherwise bury these kinds of hidden fees in the contract. We of course disagree. Shilo Burt is the founder and CEO of DF Consulting Inc, a recruiting & HR Consulting company headquartered in Calgary AB. As we all know, Regus can be tough to deal with sometimes, which is why I am happy to offer this tool for free. Know that there is a deadline for giving written notice of termination. Get a quote today. Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. I was informed by a competitor that Regus had hidden fees … Offer expires 08/31/2014. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. Still, in this one case alone, her $43 Veeto membership returned her $4,459 in avoided Regus early termination fees, lease payments, and forfeited deposit fees paid to Regus. Sure, the rent was a bit steep - but it was supposed to include all of these perks. I'm sorry, but no business is going to fork out money just because someone tells them in an email that they need to. And we chalked it up to a lesson learned - be more careful about understanding the pages of fine print. So given that we are opening this up to others to use for free, there really is no good reason to not use it and risk being inadvertently auto-renewed. If you've used Regus before, what was your experience like? 86 reviews for Regus, 1.1 stars: 'What company doesn't allow for some flexibility under the current COVID-19 situation? We told our Calgary account person that we were done with Regus. We asked about getting a whiteboard in the office (all office furniture has to be Regus owned). And--this might surprise you--many of the businesses in the latter bucket are law firms, the people we hire to help us organize around the right procedures for our business, the people who might, for example, advise you to put a reminder on your calendar to make sure that you give sufficient advance notice of termination. Who makes me feel bullied and powerless. There are probably two types of businesses that get hit with inadvertent auto-renewal: those who had no clue that there was a termination deadline and those who forgot. When December came (our 3 month mark) we were so happy to give notice. ", "And certainly Regus would not want to ignore all of those good things I have done for their business by trying to shake me down when I eventually decide to leave.". Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. Technically, in most cases, the agreement you sign with Regus is not a lease agreement. You're not allowed to have your own printer, but you can use the Regus printer. I didn't feel that was unreasonable. Here is a screenshot of the Regus automatic renewal clause (and, for context, the cancellation clause that immediately follows it). 16 reviews of Regus California Downtown Lytton Avenue "Full Disclosure: I considered renting from Regus, toured the office and went through the terms. And in the specific case of the Regus auto-renewal clause, that means scheduling an automatic notice of termination to be sent to Regus prior to the renewal deadline. That is your actual deadline for giving written notice of termination, not the contract's end date. Current and future Regus customers are all encouraged to use it for free, and as more people... ...then maybe Regus will suddenly find it less lucrative to try to surprise people with auto-renewal on their way out the door. And if Regus had of sent me a bill and copy of my $200.00 invoice they said I owed, I would have just paid it. I built this tool to automate sending a notice of termination to Regus to prevent surprise auto-renewals, and I am opening it up for others who share my pain. Staying on this point of Regus not sending you reminders of upcoming auto-renewal dates, let's look at the type of agreement you have in place with Regus--because it matters. "Wait, but I am the tenant, and Regus is my landlord." There's no other possible way to get from a $200.00 bill (that was never invoiced to us in the first place) to a $1300.00 bill. Prior to signing of my contract with Regus, Mark Sinclair (General Manager) assured me there would not be any additional fees/hidden fees. 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