We have had the ice maker replaced and the circulating fan replaced. I learned a lesson though; I purchased a 5 year warranty with the new fridge.Good luck to all of you out there. It prevents the auto defrosting of the cooling coil inside the ice maker. samsung refrigerator forced defrost ice maker. He replaced the ice maker and the control board. We hope that these ice maker defrosting tips resolve your problem, but if ice continues to build despite your efforts, the next step is a forced defrost, which we outline below. is each end of the coil entering the styrofoam insulation supported by three metal strips embedded in the insulation (12-5-7 clock positions)? Defrosting the entire fridge isnt an option for me right now. It tells you how to defrost your ice maker using the front panel.A funny update: I received a letter in the mail from Samsung last week letting me know my 1 year warranty was up and asking if I'd like to extend my warranty. After mode 5, screen will go blank and exit to normal operation after 1 minute. That's the one thing I have no replaced. I made sure when I pulled it off slowly that I also had the Styrofoam backing that lined the panel in my grasp. We paid 3,000. for a cabinet depth Samsung refrigerator. We appreciate the great response we received from you all! My problem.. I also used my air compressor to shoot air down it. keeping my fingers crossed!! Additionally, I will let you know if I find a possible solution. Due to the amount of inquiries we have been receiving, we have streamlined our intake process. The refill tube at the top of ice maker barely protruded from the upper wall of the cavity. I disassembled the innards and found a terrible design in the ice maker. Could you please share more detailed explanation/photos of your approach? Thanks all for all the comments and suggestions, and thanks Invisible for starting this up. I slowly tried to pull off the brand new back panel that was just installed 2 weeks earlier. Now, it's frozen shut. Technician stated that I needed to request Samsung to change "process ID to warranty" so he could order parts and stated he would return on October 27 to preform the repair. Can't get Forced Defrost. been struggling with frozen ice maker six months after installation, in 2017. For these instances, a manual or forced defrost is the answer and can be accomplished with the push of a few buttons, as shown in this video. Thanks for all of the suggestions. I hope some of this helps you. It has 2 ice makers, one in the refrigerator which is the problem and the other in the pull out drawer freezer. My ice maker tray is frozen to the inside of the ice maker compartment. You will need a screwdriver to access it. - Defrosted the entire system with a hair dryer- Removed the ice maker, removed the auger motor- Think this was key: Deiced the rectangular pathway where the refrigerant line enters a styrofoam housing behind the ice maker. Go to the internet when you don't know what's wrong, right? How do I go about buying/installing the new ice making equipment? Page 8 Tip 2-1. I'm going to try the fix that was explained above. I had the same problems described here and other sites until I fixed it by what is prescribed above. Samsung's customer service is BEYOND abysmal. This was a sign that the water inlet valve was not completely shutting off the water flow to the ice maker. I have the same unit but opposite issue. I really dislike Samsung as well as my refrigerator. Now we wait and see what happens. I ordered new one and it had different number but was same board (no new components): DA 92-00594B. In other words, don't leave the ice maker on all the time and turn it back on only when needed. Long story short, after my third try with Samsung (and being assigned a ticket number... and NEVER hearing back from Samsung), I insisted Geek Squad address the situation. The top icemaker lasts about 3 weeks before it ices over and cubes get clogged in the top and won't let them drop. Have same fridge and no warranty. I unplugged it for 18 hrs - didn't help and it wasn't long enough.Then I took 2 screws out of the back panel (in fridge) and the 2 screws from the bracket in the back upper section. How we need a solution to this problem for a great product they make. We had similar problems with our Samsung fridges ice maker. There is a section marked "here are the steps." He also said he had been doing around 20 ice maker related repairs per week and the success rate has been in the high 90% range. Now, let's cross our fingers and hope the repair works! If you or someone you know has a Samsung refrigerator with an ice maker that is not working, please contact us via our secured form found here: https://goo.gl/forms/2v7aFoaMiLJeGYfN2 We will provide updates as our lawsuit progresses. I have pressed the reset button a hundred times and get nothing, no chime or any noise. I know from other CAS actions, that I will most likely get a check for a buck fifty, but Samsung will have to pay out the nose so there's that. Is this defrost something that works within the ice maker or does it use the whole refrigerator part so it would be a good idea to empty it? Chatted with support. Samsung refrigerators are often the star of the kitchen, but these appliances are known for freezing over, which might be the reason you’re here. We are having a problem getting to the defrost cycle on our control panel. Makes me wonder if a chip on the board is prematurely failing. Just stays blank. The last time Lowe's gave me my money back and said to keep it. Now should be fixed well it didn't do it. Any ideas welcome.I would also like to know if the class action suit applies to Canada too. has filed a class lawsuit against Samsung for their refrigerators with defective ice makers. I see now I should have been holding the fridge button down, not the freezer. WE NEED A CLASS ACTION LAW SUIT. Can anyone install a control board? But what he told her was the service notice basically had them recaulk the box all around the icemaker.After months of our unit freezing up apx every 3 days, we have actually had about 2 months now without an incident. I am having the exact same problem. Calling Best Buy gets you nowhere, as they will only direct you to the manufacturer if the appliance is still under manufacturer’s warranty. The design is very compact, takes up little space - like 1/2 the volume of our old ice maker. Only recently has it been loud, which sounds like it's the water pump. Now I have "OF" in both places on the front panel. No fix yet! The fridge will continue beeping for as long as it will take the ice maker to defrost. Hi there..I posted above about talking to Mr hardware store owner and thought I was just going to defrost. It takes persistence with a nice attitude. Final repair guy under one year warranty replaced the ice maker and let us know the refridgertor replacement warranty does not apply to ice maker problem, so stuck with this piece of crap that still spits out water and crushed up ice each use along with having to chip out ice along top of ice maker unit each couple of months. In fact, after doing it once, it will go in and out in less than a minute. Trouble did not begin until the warranty expired. I found another problem that causes the ice maker to freeze over. So far my research has exposed that the ice maker located inside the refrigerator section is almost impossible to control properly without a thaw freeze cycle. To the four walls, I added about the same 1/4 inch upward to the four sides by using the same plastic tape. Hi. Either for the same reason or one of the MANY other reasons this ice maker fails to function as it should. Finally I explained the situation to Geek Squad and they ordered all possible parts right then and there so they were already at my house when the repair guy showed up. On my unit it’s the fridge and coolSelect+.Thanks, I found this searching for easy answers to the Ice Maker on our Samsung freezing up and not making ice. It is now again the refrigerator we purchased five years ago. Model is RF31FMESBSR. While having to defrost your Samsung ice maker is undoubtedly an inconvenience, it's usually an easy fix that can be done with an hour or so of your time. The ice slid back and fell out where the fan was sitting. Some have said to pull down on the tube to extend it, but mine was fully extended with about 1/8 to 1/4 inch protruding. I still have to force defrost this piece of crap unit every 3 to 4 weeks. So I pulled out the ice maker and found the coil was iced up, (I did not do the defrost just yet). These include:The plaintiff himself in the lawsuit also complains of water buildup and leakage, as well as “loud, jarring noises” from the ice maker fan. If you notice your ice maker beginning to frost up, there are a few steps to take before you panic. What I do now, after trying all kinds of things, is about once a month I take my wife's hair dryer and run it on high for about 10 minutes inside the ice maker to melt all the ice and frost build up of and then it will run normal for another month or so. Kohn, Swift & Graf, a Philadelphia-based law firm that handles class action cases nationwide, is investigating claims for a class action law suit against Samsung for refrigerators with malfunctioning ice makers. Samsung RF28FEDBBC/AA. Press Flex Zone again to enter Mode 1. 1 to 2 years. So wish me luck. The most recent I can find is May 24, 2017 (bulletin number ASC20170602002 and step seven is very interesting, "7. I also calked around the ice maker which helped some with the frost build up. Having to defrost ice bucket, Have already replaced the ice maker & fan/auger assembly. Well, after being vigilant with contacting samsung regarding this ongoing issue, my wife finally got a service rep. to come out. performed service bulletin repairs but still had ice dam in one month. They all fail at about the 1 year mark. It worked well for over a year then we ran out of ice and I was on my own.I noticed the upper mechanism was total frosted over. Can you help? Head over to the "update" thread for more updated information (http://www.theinvisibleblog.com/2016/08/fixing-samsung-ice-maker.html). I've done most of this stuff and finally got into a routine of defrosting it every week. I do hope to get the pics up soon that I took while the repair guy fixed my fridge. You are welcome: https://www.jottacloud.com/p/sutcivni/b085e27bb88d4099aaa86ff71c03a7d2PSPSPS: Here in Norway we have 5 year factory warranty on electrical appliances, that is meant to last longer than 3 years. 4. Like others, my ice maker had frozen over several times over the past 6 months. Samsung has not corrected the issue. Ice worked fine, but 2-3 days later the fridge fan started to buzz again and then it just stopped making any noise which is when the refrigerator stopped getting cold.I didn't call them back because I figured I would get more of the same type work.This is what I did. Electrolux is great too (on certain items), but you definitely pay a premium. We continue to litigate our class action lawsuit against Samsung. So we did research on a few different ones and I knew I wanted the 4the door here we found it. I've read about doing "Forced Defrost", but my fridge goes to a blank screen when I press any 2 buttons for about 12 seconds. Then I remembered that I had a 5-year warranty with HH Gregg...one phone call and they sent an independent appliance repair company. Repair guy came out and said we needed a new ice maker and a new fan for the back panel in the fridge. Since its founding over 40 years ago, Kohn, Swift & Graf, P.C. Our ice tray is completely frozen shut again, and the pool of water just keeps showing up on the floor. I didn't yet know about the FD mode forced defrost.About that time the fan noise in the fridge started going on and off all day long. I also extended upward the walls of the filling reservoir (funnel to the ice making mechanism) by about a 1/8 to 1/4". My freezer looked exactly like the pictures above, I could not find a solution anywhere, so I figured id take the ice maker apart and put back together, I couldn't make it any worse. I use my washer about 6 months a year waiting on repairs! Disassemble the front component of the ice maker to expose the freon tube from the compressor at the top of the cavity. If you use the buttons listed above, it should just thaw the ice maker. You can see where it's blocking once you open the maker up inside. After our repair by the Geek Squad guy (per the service bulletin), we haven't had any issues for months. I need to replace my Samsung unit, and will definitely not be replacing it with another POS Samsung. If you would like more information generally about our class action suit or how join in our suit, please contact us at info@kohnswift.com. So I have a 2 year old fridge that won't make ice. In fact, depending on the model you are working on, Force Defrost will also activate other electric heaters in the appliance. - Checked the fan on the auger with a car battery. He also told me, since there is no warranty, I'd be better off buying a new unit as the repairs would probably cost me more and I'd still be stuck with the Samsung.We had a local sale at Lowe's and we traded up to a similar Stainless Frigidaire unit and I couldn't be happier. I remove what ice I can with a long shaft slotted screw driver. This about the worse $2,700 I have spent on an appliance. I'm going to tell them my expectations from them regarding the Ice Maker that so many consumers have been having nothing but problems with. Can you elaborate any more on the Geek Squad "hacks"? I took very hot water from a kettle and slowly poured it down the hole, then vac'd it again and repeated this process 4-5 times. Then I injected an additional 1" of insulation up into the dome over the fan. There's nothing in the bottom of the freezer compartment or the floor! They are in completely different locations! Follow the instructions in the post (using the code on the front panel)? Those visits were under warranty and now I'm out and the issue is back. I gave up a long time ago calling for a repair and now I just defrost it and it works again for a while. Use this guide to DIY troubleshoot and get back to making ice in no time. Then turn the icemaker off. You wrote: "We didn't find any suggestions here for an easy clue..." Not to be rude, but did you read the post? plugged it in on a timer outside the fridge. Everything was iced up and the rectangular pathway was completely clogged. The refrigerator is cold, we have ice. Then everything worked for about 4 days. Thaw it out and you get ice for another week or two. THE FIX: Extend the white tube at the top of the ice maker (roof) by 1/2 inch and extend upward the squarish box that the tube drains into by 1/2 inch with a wrap or two of plastic tape (this controls the water flow without splashing to other parts of the ice maker.) Water is constantly dripping from ice maker to inside fridge, down freezer gasket to floor. Ughh so annoying! The technician replaced the ice maker and told me that they would not fix this unit under warranty if there were any issues with the new unit he installed. You may need to put silicone to close the gap. Do you have a contact to suggest at Samsung so we too can demand our refund? I will continue to follow your updates. You must have it documented that they indeed had a service rep out 3 times and they still cannot fix it.This happened to me and they issued a full refund (thru direct deposit) and picked up the unit. The first time, it fixed the issue for two days; the second time, just one. I did not purchase an extended warranty. From there, contact support chat, samsung community forum, facebook support, & twitter support. Also, the reason i found this blog, is i was wanting to know how many cubes this normally makes per batch? Same issue with my fridge purchased Dec 2015. Every Samsung product we bought gave us trouble with the exception of the tv so far. Good luck. Resetting your ice maker isn't something you'll typically need to do very often. Water will be automatically supplied to the Ice Maker depending on temperature & time conditions, and ice will be produced to dispense. I finally decided to go "nuclear quote and shut the entire refrigerator down by a circuit breaker. I was going to call Samsung and see about getting a service tech out, but listening to everyone else have so many issues and not get the issue resolved. Then I use a steel flex spout funnel and a hair dryer, alternating warm and cool temps, to focus air on the most dense ice freezes and gradually thaw may way to the rectangular circulation vent. Bill B. I have a samsung french door refidgerator freezer with ice maker on the left side of the refridgerator compartment. Charley Boyer saidOur Samsung is about 3 years old and we have 2 icemakers. "Is the ice maker light on? Meanwhile, I'm going to limp along with this one for another year, then junk it and buy a Frigidaire or whirlpool. I've suffered these problems with this otherwise nice appliance.From hints posted on this site I was able to find how to solve the problems.Search Google for this Bulletin: ASC20150717001The first link currently will be the proper PDF and if you are a do-it-yourselfer and/or out of warranty, these look like straight forward fixes.Grab it before it disappears!Cheers! Follow Invisible's instructions above after getting the refrigerator into Test Mode. On October 10, I called Samsung, and the nearest authorized Samsung repair center was A&E factory over 100 miles away. Did you replace the control board? We paid for the extended warranty been having the problems with the ice maker we called samsung they can't find nobody in our area to come and look at our refrigerator and said if we can find someone to pay for the repairs ourself and we would get reimbursed thats not going to happen i don't trust Samsung and never buy a nother unit from Best Buy again this thing has been a big piece of junk. Personal customer service decision. I think it's been two weeks waiting though...time to follow up. Just bought this refrigerator in September 2018 and continue to have ice overs in the ice maker. I've done all but the board replacement. Samsung pays for Premium Care during this period. back to the drawing board! I have the French door model RF23HCEDTSR/AA. He put everything back together and left. after reviewing the service bulletin referenced above by googling the term ASC20150717001, I found the fill hose on my frig looked to be inserted way too far into the downspout. Unfortunately the fixes all have to do with how it's installed, not the actual ice making unit, so an "upgraded" unit wouldn't really fix anything (and thus, doesn't exist).I was surprised by how good the Geek Squad guy was, so it might be worth just calling Best Buy and getting a quote, even if you didn't buy your fridge there. I'm afraid that since my unit is still under warranty that I cannot remove the ice maker to try these fixes without voiding said warranty. Worked for about 3 weeks and now the same thing. So that is the challenge for the engineers. I'd be willing to bet you'll end up with the same issue at about the same time frame again. You should see the blue reset button there. DO NOT ever BUY Samsung appliances! Anyone know how to initiate the defrost for this fridge? So when you did the manual defrost, it included the refrigerator portion too....and the separate freezer area stayed frozen??? ---Cliff. Here goes another round of phone conversations. Not likely to me, because every time you open the left door the chamber is wide open to the ambient allowing humid air to enter, same thing happens when you open the freezer door. Samsung might make good cell phones, but they need to get out of the appliance business. Then ice maker completely frost covered and blocking ice from dropping down. [UPDATE 8-29-16]: The solution, sent out to all Samsung service Techs in a bulletin, is in the new post on this subject here. I assume ronb's comment is directed at the comment above his. I've reassembled everything and hopeful for continued success. I think I may have to call Home Depot for service. Never will buy Samsung again. I therefore, have to keep the 2nd fridge that doesn't work. Should be in by 10/14. DA92-00594B is the populated part number. You will hear the refrigerator chime (ding-dong). implemented fixes as per ASC20150717001. I still have to force defrost this piece of crap unit every 3 to 4 weeks. Freeze over happen over and over again. https://www.amazon.com/Samsung-DA81-05595A-A-S-Epoxy/dp/B01BRKA0ME3. thanks, Ron. Where does this water go?? Thus every defrost cycle leaks water down the styrofoam from the point of coil insertion, down into the vent for future freezing. This seems to slow down ice buildup, but not stop it. If you are having the same problem, try my procedure to fix and not complain; your choice. Spent more than 45 minutes on the phone with Samsung today trying to get someone out here to do a warranty repair. We tried to take the ice bucket out but it was frozen in place. Gave up fighting with it and bought a quality replacement. WE NEED A CLASS ACTION LAW SUIT. Using the Ice & Water Dispenser together • To test the ice maker, press the Test button on the ice maker. Test mode (manual operation / manual defrost function)• If Freezer Key + Lighting Key on the front of panel are pressed simultaneously for 8 seconds , it will be changed to the test mode and all displays on the front of panel will be off.• If any key on the front of panel is pressed within 15 seconds after the test mode, it will be operated as below sequence : Manual operation1(FF) Manual operation2(OF r) -> manual defrost of fresh food compartments(rd) -> manual defrost of fresh and freezer compartments(Fd) -> cancel(Display all off)• If any key on the front of panel is not pressed within 15 seconds after the test mode, the test mode will be canceled and it will be returned to previous mode.You can find this information on pages 60-61.Access the service manual here - http://rdp.electronicsrevived.com/manuals/Appliances/Samsung%20Service%20Manuals/Refridgerators/RF25HMEDBSR_AA/AW3-14_RF28H-141013.pdf.

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